About CDL Human Resource
CDL was founded in early 2003 by its current Managing Director, Lucy Mmari. Having gathered 14 valuable years of experience in a reputable logistics firm, where she fine-tuned her skills in the management of human resources, she set up the firm.
Tour Consultant
Job Type Full Time
Qualifications BA/BSc/HND , Diploma
Experience/Skillset 4 years
Job Location Nairobi
Specialization Travels & Tours
Responsibilities:
- Prepare client quotations, arrange hotel reservations, and create detailed itineraries for various travel destinations.
- Coordinate client pickups for safaris and airport transfers while negotiating favorable rates with hotels.
- Maintain accurate client records, handle invoicing, and follow up on outstanding payments.
- Develop travel packages for both local and international destinations.
- Manage product distribution, ensuring that tour packages align with seasonal events and product release schedules.
- Keep website and social media platforms updated with the latest travel offerings.
- Generate monthly reports on product performance to assess market impact.
- Design customized itineraries, calculate costs, and provide clients with competitive price quotations.
- Handle reservations, bookings, and confirmations for travel and accommodation.
- Conduct pre-tour briefings to inform clients about booked services, general travel information, and requirements.
- Follow up with clients post-trip to gather feedback and ensure satisfaction.
- Promote and sell related services, such as travel insurance and airline tickets.
- Ensure clients obtain the correct travel documents, guide them on visa requirements, and provide a checklist of necessary paperwork.
Qualifications and Requirements:
- A relevant university degree or diploma.
- At least two years of hands-on experience as a Tour Consultant in a busy travel agency.
- Strong knowledge of both local and international travel destinations.
- Familiarity with air ticketing (an added advantage).
- Proficiency in using various tour and hotel booking systems.
- Experience in online travel sales.
- Understanding of B2B market segments.
- Ability to create customized tour packages and itineraries.
- Comprehensive product knowledge in the travel industry.
- Excellent written, verbal communication, and interpersonal skills.
- Strong relationships with industry partners, including hotels, airlines, and ground handlers.
- Passion and dedication to the travel and tourism industry.
Employment Details:
- Contract Type: Fixed-term
- Monthly Salary: 180,000 KES (Compensation is performance-based and depends on individual achievements. The stated amount is an estimate.)
- Language Requirement: English